Terms & Conditions
All orders are
subject to the following terms and conditions. These shall form part of any
between Party in a Box Direct Ltd. This does not affect your statutory rights as a consumer.
Party in a Box Direct Ltd use the services of World Pay a leading online credit payment agency who have
secure server software to keep your transaction private and protected. For further information on transaction
security go to www.worldpay.com.
A binding contract for the sale of all products will be created upon a communication being sent by Party in a
Box Direct to the buyer confirming acceptance of the buyer's order and upon no other event. 'Acceptance'
shall for the avoidance of doubt be at the time the communication is 'sent' by Party in a Box Direct.
The completion of an order form and payment for the products shall be deemed conclusive evidence that the
buyer agrees to be bound by these conditions of sale.
DELIVERY OF PRODUCTS
Party in a Box Direct Ltd will normally dispatch boxes within 7 working days of the order being confirmed and
payment being received, however during busy periods this cannot be guaranteed.
Delivery within the UK will normally be made within 4 to 5 working days of dispatch. However, please allow
up to 14 days for arrival.
Delivery within the EC will normally be made within 5 to 10 working days of dispatch. Please allow up to
21 days for arrival.
Delivery to anywhere else in the World will normally be made within 10 working days of dispatch. Please allow
up to 28 days for arrival.
For overseas deliveries, the buyer is regarded as the importer of record. If the buyer is subject to additional
charges duties and/or taxes these are the sole responsibility of the buyer
SERVICES AND RETURNS
If you are not completely satisfied with your purchase we guarantee to exchange it or provide a refund, (less
the cost of postage), whatever your preference. Once you have received the goods you have seven working
days in which you may contact us to reject the goods. This 7 working day cancellation period starts the "day
after" the day that the goods are received and we will provide a refund within 30 days of receipt of the
When returning goods to Party in a Box Direct Ltd, please ask your Post Office for proof of postage. We regret
that we are only able to refund postage costs for the return of goods when they are faulty.
On occasions even if the order was despatched on the day of receipt, the postal system may be unable to deliver
in time as the customer has not allowed sufficient time to receive the goods. On these occasions ‘Party in a Box
Direct’ will try and offer express postage, for which there will be an extra charge. When orders need to be
cancelled as a result of the customer allowing insufficient time for the order to be delivered or if a customer
decides to cancel their order before the items are despatched then ‘Party in a Box Direct Ltd’ reserves the right
to charge an administration fee to cover the costs of credit card transactions, packing and packaging.
OR DAMAGE IN TRANSIT
When goods are lost or damaged in transit, Party in a Box Direct Ltd will replace the damaged
products or provide a refund, which ever the buyer prefers.
We will make every effort to ensure that the products which we supply to you, will be of satisfactory quality.
If you discover a defect in the quality of the products you should notify us within 7 days of receiving your
order. If you do notify us of a defect in the quality of the products and as a result of the defect, those products
are not of satisfactory quality, we will replace the products free of charge or, if preferred we will give you a
full refund including the cost of returning the
goods to us.
Any communications should be directed to our Customer Service Dept, by email to
firstname.lastname@example.org, by fax on +44 (0)1483 286792 or by phone on
+44 (0)1483 282869, Monday to Friday from 08.00am to 3.00pm GMT (excluding
Public Holidays). Answer machine service also available 24 hours per day. Please quote
your name and date of order during any correspondence.
All products sold by Party in a Box Direct Ltd comply with the European Toy Safety Regulations and where
appropriate bear the CE mark. Products are suitable for use for children aged three years and above.
The use of any product should be supervised at all times by an adult.
Party in a Box Direct Ltd reserves the right to make changes at any time and without notice in the materials,
dimensions, colours and design of its products and such changes shall not affect the validity of any contract
with the buyer provided that such variations and modification do not adversely affect in any material way
the performance of the products or the quality of workmanship or of materials used. Where there has been
a material change to any product ordered by the buyer, Party in a Box Direct Ltd will endeavour to supply the
buyer with a product that is identical to that ordered or a product that is as far as is possible similar to that
The buyer has the option to accept or decline any replacement with a full refund given if any replacement is
The price of products confirmed at the point of purchase will remain fixed during the transaction.
All prices quoted on the site are subject to alterations without notice to take account of fluctuations in the
cost of labour and materials and of alterations in rates of exchange and import duty which may occur it the
course of manufacturing the products. All prices quoted include sales tax/VAT. Party in a Box Direct Ltd shall
be entitled to adjust the price to take account of any delay on the part of the buyer in supplying information
required to complete his order or of any alteration made by the buyer to the specifications or other
information supplied by the buyer.
The construction, validity and performance of these Conditions of Sale and of any agreement that exists
between Party in a Box Direct Ltd and the buyer shall be governed in all respects by English Law. In any
dispute with Party in a Box Direct Ltd regarding these Conditions of Sale or the supply of products to the
buyer, the parties shall submit to the jurisdiction of the English Courts.